Privacy Policy for PrajaSeva
Last Updated: August 16, 2025
1. Introduction
Welcome to PrajaSeva ("we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services (collectively, the "Services").
By using our Services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect personal information that you voluntarily provide to us when you register on the platform and use our Services.
A. Personal Data You Disclose to Us:
- Identity Data: Full name, age, gender.
- Contact Data: Email address.
- Demographic Data: State of residence, social category (caste), disability status.
- Financial Data: Approximate annual income, number of dependents.
- Professional Data: Employment type, education level.
B. Automatically Collected Information:
We do not automatically collect any personal identifying information. We may collect non-personal information about your device and usage, such as IP address, browser type, and operating system, for the purpose of maintaining the security and operation of our Services.
3. How We Use Your Information
We use the personal information we collect for the following purposes:
- To Provide Personalized Services: The core function of our platform is to use your profile data with our proprietary Machine Learning (ML) models to provide you with recommendations for eligible government schemes, personalized tax advisory, and suggestions for suitable wealth and investment plans.
- To Create and Manage Your Account: To allow you to create an account, log in, and manage your profile.
- To Communicate With You: To send you service-related announcements, updates, or security alerts.
- To Ensure Security and Prevent Fraud: To monitor for and prevent any fraudulent or unauthorized activity.
4. Data Sharing and Disclosure
We hold your privacy in the highest regard. We do not share, sell, rent, or trade your personal information with any third parties for their promotional or marketing purposes.
Your data is used internally by our automated systems and is not disclosed to any external entity, except in the following limited circumstances:
- By Law or to Protect Rights: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
- Service Providers: We may share your information with third-party vendors who perform services for us (such as cloud hosting), but they are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
5. Data Security
We have implemented industry-standard administrative, technical, and physical security measures to protect the security of any personal information we process. This includes encryption in transit (TLS) and at rest, and strict access controls. However, no electronic transmission over the Internet can be guaranteed to be 100% secure.
6. Your Rights and Choices
You have certain rights regarding your personal information, including the right to access, rectify, and request the deletion of your data, which can be managed through your "My Profile" and "Settings" pages.
7. Cookies and Tracking Technologies
We do not use cookies for tracking or advertising. We may use essential cookies necessary for the proper functioning of the website, such as managing your login session.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by a "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy frequently.
9. Contact Us
If you have questions or comments about this policy, you may contact us at:
PrajaSeva Support
Email: prajaseva.ai@gmail.com